I paid but I still don't have access

In most cases the reason is a single one: the account email in the app doesn't match the email the payment was made under. Access is tied to the account.

1. Open Profile → Settings and look at which email address is shown
2. Compare it with the address your payment email arrived at
3. If they differ, sign in with the one you paid under

Two other reasons: the app hasn't been updated in a long time, or the payment went through a minute ago and hasn't landed yet.

Still nothing — write to us and we'll sort it out by hand.