My account email and my payment email are different — what now

Access opens for the account the payment was made under. If the app shows a different address, the subscription won't be there.

  1. Check the address in Profile → Settings
  2. Compare it with the address from your payment email
  3. Sign in with the right address

If you've been working out under one account, paid under another and don't want to lose your progress — write to us and we'll move the access over.

Updated: 2026-08-04